Terms and Conditions

ORDERS AND CONTRACT

We are a French registered business and whilst all contracts are conducted in English by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of France.

Orders must be paid for by credit card using Paypal or stripe.

When purchasing online, once the basket is validated, you must agree to these Terms and Conditions, choose the address and mode of delivery, and finally validate the method of payment, this last step formalizes the contract of sale between us. 

Any order implies acceptance of the price and description of the goods. Any dispute on this point will occur in the context of a possible exchange and guarantees mentioned below.  We reserve the right to change at any time any details of the items on our website, including prices, colours and sizes. All products are offered subject to availability.  Goods are described and presented as accurately as possible, but no liability is accepted for any errors or omissions if they have occurred.  Photographs of goods are not contractual.

We will acknowledge receipt of your order upon validation by sending an email.  In case of the unavailability of any product ordered you will be notified by email.

We will keep you fully informed of your order status via email to despatch.

DELIVERY

Product prices are exclusive of delivery charges. The amount of delivery charges will be specified on the order before the order is confirmed.

We will dispatch your order within 7 working days of receipt. Any delays above the 7 days will be communicated to you via email. If you are staying in the area then you are welcome to come and collect the item. Please contact us via email to confirm. Collection is only available by prior agreement.

YOUR RIGHT TO CANCEL

All products supplied in Europe may be returned EXCEPT those excluded by law and bearing a statement to this effect, or goods which have been a built to your order. 

To cancel an order you must inform us in writing either by post or email, within 15 days of the date of receipt of the goods. Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 15 days post-delivery period has expired. On receipt of the returned goods, we will give you a full refund of the amount paid or an exchange/credit as required. The contract in respect of sale of goods between us and you requires that you return the goods to us on cancellation. This does not affect your statutory rights. Please look at our Returns policy for details of how to return goods to us.We will reimburse you as soon as possible and no later than thirty (30) days after the returned goods were received by us and, subject to the conditions mentioned above. Any reimbursements will be minus the cost of OUR ORIGINAL postage  COSTS to send it to you.Reimbursement will be made ​​via the payment method used for payment

RETURNS & EXCHANGES

You have a right to return non custom made goods within fifteen (15) calendar days from the date of receipt. During this time, you may return the goods without any reasons, or penalty.  The cost of returning the goods is your responsibility. 

You also have a period of fifteen (15) days to request an exchange. The cost of returning the goods is your responsibility. You will then have to pay shipping on the new exchanged goods unless the original goods were faulty.

When you return an item to us please be aware of our requirements, all  goods must be intact with all tags and labels in place, complete, in the original packaging and returned with a PROMPT returns form. We recommend returning your order using a traceable method as both you and PROMPT.CC can track the return if there are any problems Take every care to return the item in packaging that will offer adequate protection to the goods.

PRICES

We are a French registered company and our prices are in Euros. The price takes account of VAT where applicable and any discounts applicable on the date of the order, prices are exclusive of delivery charges. The amount of delivery charges will be specified on the order before confirming the order.

If you’ve ordered from outside of the EU, then you may be liable to pay import duties.

SALE ITEMS

any item bought in the sale is non refundable and non exchangeable

GUARANTEES

All products for sale on the website are guaranteed in accordance with the Consumer Code (L211-1 and following of the Consumer Code) and the warranty against hidden defects (Article 1641 of the Civil Code), allowing the User to return the Products which are delivered defective or nonconforming..  

COPYRIGHT

All material accessible on Cycling Tube Maps is protected by copyright. You may view the website pages on screen and print or download extracts of them for your own personal use. You may not make any other use of any material on the site. No part of this Website may be reproduced, transmitted to, or stored on any other website in any other form of electronic medium without our express written consent.

NO WARRANTIES OR LIABILITY

To the extent permitted by law, we give no warranties in relation to the website. We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. We have no liability to you in contract, tort or otherwise for any loss cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control. Our total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by us to you, together with any postage costs incurred.

If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, we retain the right to enforce any other rights, or the same type of right at a later stage.

No part of these terms and conditions are enforceable by anyone who is not a party to them.